App / Sports
dj ok collects only what your account needs to function — from registration details to payment records tied to bKash or Nagad transactions. Your data stays within the scope described here, and your access to it is a right we take seriously.
This policy describes how dj ok collects, uses and stores personal information when you open an account, make a deposit via bKash or Nagad, or contact our support team. We collect the information you provide during registration — name, contact details and account credentials — as well as transactional data generated when you use our wallet and payment features. Device and browser information may be recorded to support account security and session management. We do not sell your personal data to third parties. Data shared with payment processors — including bKash and Nagad — is limited to what those services need to complete your transaction; it is governed by their own policies as well as ours. We retain your account records for as long as your account remains active and for such additional period as applicable rules may require. Retention periods and data handling obligations depend on the laws of the jurisdiction in which you access this service. If you are accessing dj ok from Bangladesh, your use of this service is subject to the eligibility conditions and local legal requirements that apply in your region. Questions about how your data is handled can be directed to our support team through the contact routes listed on this page.
Not everything connected to your dj ok experience falls under this single policy document. Understanding what is inside and outside its scope helps you know where to look when a question comes up about your data, your transactions or content you encounter on the platform.
Covers the personal details you provide when creating or updating your account — login credentials, contact information and any verification steps shown in the account area. This data is held and managed by dj ok directly.
Your bKash, Nagad or Rocket deposit and withdrawal records fall within this policy to the extent dj ok processes or stores them. The payment processors themselves operate under their own separate privacy terms, which we do not control.
Game studios such as Microgaming, CQ9 and PG Soft supply game content to our lobby. Their software may have its own data handling practices. This policy does not extend to data processed inside third-party game engines beyond what we receive at the platform level.
Links to external sites, partner services or tools not operated by dj ok are outside the scope of this policy. Once you leave our platform, the privacy practices of that third-party site apply. We are not responsible for their data handling.
Your account data is not locked away. Several practical steps are available to you if you want to review what we hold, correct something that is out of date, or ask a question about how your information is being used. Start in the account settings area — your profile details, contact information and linked payment methods are visible and editable from there. For records that are not directly editable, such as historical transaction logs tied to your bKash or Nagad activity, you can submit a request through our support contact route and we will respond with the relevant information. Eligibility for specific data actions may depend on local law and the eligible region from which you access the service. We do not require you to close your account to ask a question or request a correction. The steps below outline the most common actions.
Open the account settings page to see the personal details, contact information and payment methods currently on file. Transaction history linked to bKash or Nagad deposits is also accessible from the wallet section of your account.
If your name, contact number or email address needs updating, use the edit fields in account settings. For changes that require verification, follow the steps shown on screen rather than contacting support first.
If you want to know specifically what data we hold about you, or how a particular piece of information is being used, reach out via the support contact route listed in the Support section below. Describe the specific record or question so we can respond accurately.
For issues that go beyond self-service — including requests to remove outdated data or clarify retention — contact the support team directly. We will confirm receipt and work through your request within the scope of applicable rules.
If this policy raises a question you cannot resolve through the account settings area, the routes below connect you to the team. Use the channel that fits your situation — routine account corrections belong in live chat, while formal data requests are better sent by email so there is a written record on both sides.
The chat icon in your account area connects you directly to the support team. Use this route for account detail questions, quick clarifications about what data we hold and general privacy questions that need a fast answer.
For formal requests — including data access, correction or removal — email the address published on the Contact page. Include your registered account details so we can locate your record accurately and respond to the right person.
The Help Centre linked from your signed-in dashboard covers common privacy and data questions in written form. Check there first for answers about retention periods, cookie handling and payment data before sending a support request.
Protecting your information is a practical commitment, not a general claim. The measures below describe what we do and where you can verify the relevant settings in your own account.
We use cookies to maintain your login session and remember your account preferences. You can review cookie settings through your browser controls. We do not use cookies to track activity outside of the dj ok platform or share cookie data with advertisers.
Your account is protected by the credentials you set at registration. We recommend reviewing and updating your password from the security section of account settings. We will never ask for your password through chat, email or any other support channel.
We hold your account and transaction data for as long as your account is active. After account closure, retention periods follow the requirements of the applicable rules for your eligible region. You can ask about the specific period that applies to your account via the email support route.
When this policy changes in a material way, we post the updated version at this address and note the date of revision at the top of the page. Continuing to use your account after a posted update means you have had the opportunity to review it.
Common questions about how dj ok handles your data, what rights you have and how to act on them.
We collect the details you enter during registration — name, contact information and login credentials. If you deposit via bKash or Nagad, the transaction reference and amount are also recorded in your account wallet history. We do not collect more than what is needed to run your account.
Transaction references tied to your bKash or Nagad deposits are stored in your account's wallet history. Full payment credentials — such as your mobile wallet PIN — are never stored by us. Those are handled directly by the payment processor under their own terms.
Start with the account settings page, where your registered details and payment methods are visible. For a fuller picture of stored data, send a request to the email support address listed on our Contact page. Include your account username so we can locate the right record quickly.
Yes. Contact information and profile details can be edited directly from the account settings page. If a field is locked or the correction involves identity verification, follow the steps shown on screen or contact live chat for guidance on what documents or steps are needed.
The policy applies to all accounts on the platform. However, the specific rights and obligations available to you — including data access and retention — depend on local law and the eligible region from which you access the service. We recommend checking your local rules if you have a specific legal question.
Send a written request to the email address on our Contact page. Describe the specific data you want removed and the reason for your request. We will review it against applicable retention requirements for your region and respond with what action we can take and the expected timeframe.