App / Sports
These terms set out the rules that apply when you open and use a dj ok account. Before you deposit, place a bet or access any part of the platform, read these conditions carefully — they define your rights, your responsibilities and how we handle your account.
By accessing dj ok — whether through a mobile browser, a saved link or a direct URL — you accept these terms in full. We apply them from the moment your account is created and they remain in effect for every session, transaction and interaction you have with the platform. If any part of these terms conflicts with a specific promotional notice or game rule published in your account area, the more specific notice applies to that situation only; all other conditions here continue to apply. Eligibility to use dj ok depends on your local law and the eligible regions we serve. We do not make any representation that access or use is lawful in every jurisdiction. If you are unsure whether these terms are compatible with the laws in your location, you should seek independent advice before proceeding. Payment transactions processed through bKash, Nagad or Rocket are subject to the conditions of those respective payment services in addition to these terms. We do not override their service rules. Any account wallet balance shown on dj ok reflects amounts held according to the conditions set out in your account agreement with us, and any dispute over a transaction must be raised through the support routes listed on this page.
These conditions apply to your dj ok account, your use of games and betting markets, and any transactions you initiate through the platform. They do not extend to the internal rules of third-party payment providers or to the policies of studios whose game content appears in the lobby. Where something falls outside this scope, we point you toward the right source.
All login activity, account creation steps, identity checks and session behaviour fall under these terms. Any restriction on your account — including a temporary hold — is governed by the conditions here and communicated through your registered contact details.
Deposits and withdrawals processed via bKash, Nagad or Rocket are covered by these terms as far as the dj ok platform is concerned. The payment provider's own service agreement applies in parallel and is not replaced by anything we write here.
Game content supplied by studios such as Microgaming, CQ9, Habanero, PG Soft and JDB is available in the lobby under these terms. Rules specific to an individual game title — paytables, round mechanics, return figures — are set by the relevant studio and shown within the game itself.
External links, partner services and any service operating under a separate domain are outside the scope of these terms. We are not responsible for the content, accuracy or terms of any third-party site you reach from a link on dj ok.
These terms are not one-sided. You have concrete actions available to you at any point your account is active. You can request a copy of the transaction history attached to your account — this covers deposits, withdrawals and any adjustments made by us. If you believe account details are recorded incorrectly, you can submit a correction request through the support channel and we will review it against our records within a reasonable period. Any question about how a specific clause applies to your situation can be raised directly with the support team; we will not decline to engage with a question simply because it relates to policy. If you want to close your account, you can request that through the same route and we will confirm the steps involved. We aim to handle all formal requests clearly, without passing you between departments unnecessarily. Your account details, wallet balance and transaction records are available to you from within the signed-in area of the platform at any time your account is in good standing.
Your full transaction history — including bKash and Nagad deposits and any withdrawals processed — is available in the signed-in account area. Navigate to your account wallet page to see the complete log.
If any registered detail is wrong — name, contact number or linked payment method — raise it through live chat or email support. We will verify against your submitted information and update our records accordingly.
If a clause here is unclear or you believe it has been applied incorrectly to your account, contact us directly. Our support team is the right first step; they can escalate internally if the matter requires a formal review.
You can ask us to close your account at any time. Submit the request via live chat or email. We will confirm the closure steps, including how any remaining wallet balance is handled before the account is deactivated.
If something in these terms needs clarification or you want to raise a formal concern about how a condition has been applied, use one of the routes below. We publish these on the platform; we do not operate channels that are not listed here.
Open the live chat window from any page on dj ok while signed in. This is the fastest route for account-related terms questions, including transaction disputes and account hold queries.
Send a written query to the support email address shown in your account settings page. Email is suitable for formal requests — record corrections, closure requests and detailed policy questions that need a written response.
The help section of your signed-in account area contains published answers to common terms questions, including how bKash and Nagad transactions are recorded and what happens when a payment is flagged for review.
Our approach to your account data, cookies and security is governed by these terms alongside our privacy policy. Both documents apply together and neither replaces the other.
We retain your account data — including transaction records, login history and linked payment details such as your bKash or Nagad reference — for as long as your account is active and for a period after closure as required by applicable obligations.
We use cookies to keep your session active, remember your preferences and monitor account security. You can manage cookie settings through your browser. Restricting certain cookies may affect how account pages load on mobile.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact us immediately through live chat. We can place a hold on the account while the matter is reviewed — this is not a penalty, it is a protection step.
To request an amendment to how your data is held or used, or to ask us to delete your account records after closure, contact support by email with your account reference. We will confirm what is possible under our current retention obligations.
These questions come up often when members read through the conditions for the first time. If yours is not here, the support routes listed above are the right place to ask.
We update these terms when we need to. When a material change is made, we will notify you through the contact details registered on your account — either by email or through an in-account notice. Continued use of dj ok after a notice is issued means you have accepted the updated terms.
If a clause seems unclear or you believe it has been applied incorrectly to your account, raise it with support directly via live chat or email. We will review it and respond. If you cannot accept a condition, the appropriate step is to request account closure rather than continuing to use the platform.
Yes — as far as the dj ok platform is concerned, all deposits and withdrawals via bKash and Nagad are governed by these terms. Each payment provider also has its own service agreement that applies in parallel. A dispute about a transaction should first be raised with dj ok support.
Access to dj ok and the lawfulness of using it depends on your local law and the eligible regions we serve. We do not confirm that access is permitted in every location. If you are unsure, check the conditions that apply in your area before opening or using an account.
Your transaction history is available in the signed-in account area under the wallet or account section. It covers all deposits, withdrawals and account adjustments. If you need a formal record for a dispute or correction request, export it from there or ask support to assist.
Game outcomes are governed by the rules of the individual title, which are set by the studio — Microgaming, CQ9, Habanero, PG Soft or JDB — and displayed within the game. These terms cover your account and platform use; they do not override or modify the mechanics of any specific game.