App / Sports
The terms that govern your account on dj ok are written to be read, not buried. Before you open a session, check what applies to your wallet, your activity, and your eligibility under local law and the regions we serve.
Every account on dj ok operates under a published set of conditions that cover how you register, how your wallet works, and what actions we can take if something goes wrong. The Terms Guide is the document that ties all of that together in one place.
The Terms Guide is organised so you can navigate directly to the section that matters most right now. Whether you are checking the rules around a bKash withdrawal or understanding how disputes are handled, each area below has its own section in the published document. Open your account dashboard and follow the Terms link in the footer to reach the live version.
This section sets out who can hold an account, what information we require to verify your identity, and what happens if the details you provide do not match our records. Read this before you complete registration.
Covers how deposits and withdrawals work, which payment methods are accepted including bKash and Nagad, how transaction records appear in your account history, and what to do if a transfer does not reflect correctly.
Explains the rules that apply to bets and game sessions — what counts as a completed wager, how voided rounds are handled, and what activity thresholds may affect your account status under our standard conditions.
Details the circumstances under which we may restrict or close an account, what notice we aim to give, how any remaining wallet balance is returned, and the steps you can follow if you want to dispute a decision.
We do not invent figures for return percentages or volatility. Where a game or its provider exposes that data, it appears in the game window itself — usually accessible via the information icon before or during a session. The Terms Guide clarifies what published information means and how it relates to your account activity.
Return-to-player figures are shown only where the game or provider makes them available. The Terms Guide does not publish RTP values itself — look for the information icon inside the game window for that data.
Rules for individual titles live in the in-game help panel, not in the main Terms Guide. The terms document focuses on account, wallet, and eligibility conditions that apply across the whole platform.
The Terms Guide carries a version date at the top of the published page. When we update the document, the new version date replaces the old one and the updated conditions take effect from that point.
The full terms are accessible from the footer link on any page of the site. We recommend reading them on a current browser — Chrome, Firefox, or Safari on mobile or desktop — so all formatting displays correctly.
If a section of the Terms Guide is unclear or you believe a condition has been applied incorrectly to your account, the support routes below are the right place to start. We do not publish operating hours or response-time commitments here — check the Help section of your signed-in account for the current contact details and the channels available to you right now.
The Help section inside your signed-in account lists the support channels currently available. Start here for any question about how a term applies to your wallet, your bKash or Nagad transaction, or your account status.
Where live chat is shown as available in your account dashboard, it is the quickest path for clarifying a specific clause or asking how a rule applies to a recent transaction. The availability of this channel is shown in real time in your account.
For detailed questions that need a written record — such as a formal dispute about account closure or a request to review a wallet decision — use the email address published in the Help section of your account.
The Terms Guide exists because your account decisions should be based on information you can actually read and check. We keep the document accessible, version-dated, and linked from every page so you are never working from an out-of-date copy. Every condition in the guide connects back to something verifiable in your account — a transaction record, a wallet balance, a support ticket. If you ever find a conflict between what the terms say and what your account shows, that is exactly the kind of question our support routes are built to handle.
The Terms Guide is published openly and carries a version date. You can check when it was last updated at any time by opening the footer link, and you do not need to be signed in to read it.
Every transaction that falls under the terms — bKash deposits, Nagad withdrawals, wagering activity — generates a record in your account history. The terms explain what each record means and what rights you have around it.
If you believe the terms have been applied incorrectly, our email support channel creates a written record of your question and our response. That record is referenced in the Terms Guide under the dispute section.
Access and eligibility conditions depend on your local law and the regions we serve. The Terms Guide states this directly rather than making eligibility sound universal — read the eligibility section before you register.
An eligible region is a country or area where the platform is permitted to accept accounts under applicable law. If your location is not listed as eligible, the terms state that you cannot hold an active account.
KYC stands for Know Your Customer. It refers to the identity verification steps we require before processing certain withdrawals or reviewing account disputes. The Terms Guide explains which actions trigger a KYC check.
A void wager is a bet or game round that is cancelled rather than settled as a win or loss — usually due to a technical fault. The stake is returned to your wallet and no outcome is recorded against your account.
A transaction record is the entry in your account history that logs a specific deposit, withdrawal, or wallet adjustment. The Terms Guide references these records as the basis for any dispute you raise with support.
An account restriction is a temporary or permanent limit placed on your account activity — such as preventing withdrawals or suspending login access. The Terms Guide outlines the conditions that may lead to a restriction.
The version date is the date the current edition of the Terms Guide took effect. When we publish an update, the version date changes and the new conditions apply from that point forward to all active accounts.
The Terms Guide is linked in the footer on every page of the site. You do not need to be signed in to read it. The footer link takes you directly to the current version with its published version date at the top.
The core account conditions apply to all accounts, but the wallet section of the Terms Guide does cover payment-specific rules. For bKash and Nagad transactions, check the wallet rules section to understand how deposits and withdrawals are processed and recorded.
Open the Help section inside your signed-in account and use either live chat or the published email address to raise your question. The Terms Guide includes a dispute section that sets out the steps we follow when reviewing a member's account complaint.
The version date at the top of the Terms Guide changes whenever we publish a new edition. We recommend checking it if you have not read the document recently, particularly before making a large deposit or requesting a withdrawal.
Yes — the footer link works on mobile browsers including Chrome and Safari on Android and iOS. Open the site, scroll to the footer, and tap the Terms link. The document is formatted to read on smaller screens without requiring a separate download.
The Terms Guide covers this in the account suspension and closure section. In most cases where a balance remains and closure was not due to a terms breach, the guide sets out a process for returning funds. Contact support via the email route to initiate that process.